Shipping times vary widely based on where you are located and the type of shipping service you choose at checkout. Please note that our shipping carriers give you different options at checkout based on your postal code. We At Cold Turkey pride ourselves in lighting speed fulfilment. Most orders leave our warehouse within hours!

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. All returns / order cancelations are subject to a 5% restocking fee unless your Hardware is defective out of the box. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Open and used bottles of e-liquid cannot be returned. 

Additional non-returnable items:
- Gift cards
- Used and or filled pods or coils 
- Open Bottles of E-Liquid

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Hardware only (if applicable)

Please note that if your device suddenly stops working after 30 days of original purchase date or if you are having any sort of issue with your device you will have to go through the manufacturer. All manufacturers offer extended warranty and the warranty information can be found in the original packaging. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@coldturkeyjuice.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@coldturkeyjuice.com and send your item to: Cold Turkey Juice Inc., 1423 Grahams Ln, Burlington ON L7S1W4, Canada.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Cold Turkey Juice Inc., 1423 Grahams Ln, Burlington ON L7S1W4, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We are open online 24hrs a day 7 days a week!

We are open in store from 9am to 9pm from Monday to Saturday and from 10am to 6pm on Sundays.

We are closed on all statutory holidays except for boxing day.